Q1. What is Final Recovery?
A1. Final Recovery is a data recovery software. It will help you to recover accidental deleted files, or recover files from formatted, deleted, damaged disk partitions.

Q2. I am a registered user, how can I get the updated versions?
A2. We provide our customers an ONE YEAR FREE UPGRADE SERVICE, including minor upgrade and major upgrade.

Q3. What's the difference between demo version and registered version?
A3. Demo version can not recover files exceed 64k, full version can work without file size limit; Demo version can read 3 PW attributes (see s.m.a.r.t.), full version can read all PW attributes.

Q4a. Why the program warns 'Invalid license code' to me when I enter the registration code?
Q4b. I have a registered version of Final Recovery, but my software still warns 'Unregistered version can recover files up to 64K in size' to me.
A4. Please follow below steps to correct these problems:

Q5. What is S.M.A.R.T. technoledge?
A5. See s.m.a.r.t.

Q6. Should I replace it when S.M.A.R.T. reports some serious problems with hard disk?
A6. See s.m.a.r.t.

Q7. How to enable S.M.A.R.T.?
A7. To enable S.M.A.R.T., you should enter BIOS - > Bios Features Setup, then set 'HDD S.M.A.R.T. capability' to Enabled.

Q8. Why FinalRecovery show the error of Can't open SmartVSD.vxd?
A8. With a new (or "clean") installation of Windows 98 or Windows Me, programs that monitor Self-Monitoring, Analysis, and Reporting Technology (SMART) drives cannot report SMART drive status. To resolve this issue, move the Smartvsd.vxd file from the Windows\System folder to the Windows\System\Iosubsys folder, and then restart the computer.

Q1. What's the difference between Partition Recovery demo version and full version?
A1. Partition Recovery demo version can set active partition, show/hide partition, backup/restore partition table, but cannot recover, clone lost partition. The full version can perform all these works.

Q1. What is Email Recovery OE?
A1. Email Recovery OE is an email recovery tool. It can recover accidentally deleted emails from Outlook Express .dbx files.

Q2. Do I have to pay for the upgrades?
A3. No! All upgrades are free to registered Email Recovery OEl users.  

Q3. Why I must backup deleted email before got a full version of Email Recovery OE?
A3. Because of the own features of Outlook Express, the deleted email messages are very destructible. If you use Outlook Express, any operation my destroy your deleted data. So, please backup your lost emails, thus you can use Outlook Express and needn't to worry your deleted email messages will be damaged.

Q4. What's the difference between the demo version and the full version?
A4. The demo version of Email Recovery OE can see which emails can be recovered in a .dbx file, it can also backup these deleted emails into a .ebk file. The full version includes all functions which the demo version has, and can also recover emails from .dbx and .ebk files.